Track your order

It's in the shipping confirmation email we sent you when your order left our workshop (subject line usually contains "Your order has shipped"). Search your inbox for "Parts for Watch" or "tracking". If you can't find it, email [email protected] with your order number and we'll resend it within a working day.

Most UK orders arrive in 2–4 working days. EU orders take 4–7, worldwide 7–14. The estimated arrival date in your tracking timeline is the carrier's best guess and updates as your parcel moves. Customs in some countries can add 2–5 days; that's normal and not something we control.

It's normal for tracking to show no events for the first 24–48 hours after dispatch. The carrier's first scan happens once the parcel reaches their sort facility. International shipments can take 3–5 days before the first overseas scan appears. If nothing has updated after 5 working days, email us with your tracking number and we'll chase it.

First check with neighbours or any safe-place location the carrier might use (mailroom, reception, porch). If still missing after 24 hours, email [email protected] with your order number. We'll open an investigation with the carrier and either get your parcel back or refund/replace it.

In most countries, customs charges (if any) are paid directly by the recipient before delivery. The carrier will contact you with payment instructions. We've already declared the parcel correctly with proper invoicing. If customs requests anything additional from us, forward the email to [email protected] and we'll handle it within a working day.

If your order hasn't shipped yet, email us immediately and we'll update it. Once a tracking number is assigned, the address is locked in with the carrier. Some carriers (Royal Mail, DHL, FedEx) let you redirect or hold a parcel through their own site. Click the carrier name in your tracking timeline above for their portal.